North America

If your product is in need of repair, please contact your corresponding authorized service center from the list below, in advance, to make arrangements for in-warranty, or out-of-warranty, service, and then please follow the subsequent guidelines.

In your shipment please include:

• A complete description of the problem
• If there are any particular pieces of media that are more symptomatic than others, please include them. We will return the media with the repaired unit.
• A copy of your proof of purchase to validate the warranty (if any).
• Your name, address, and phone number(s)
• Any specific return shipping instructions
• Your e-mail address
• A FAX number if available

Do not include remote controls, accessories, power cords, or manuals Our technicians have those items at each test station.

PARTS:
Please contact our TEAC authorized service centers stated above to purchase any parts or accessories.